RDFCO Order Terms of Service

Thank you for shopping at Raw Dog Food and Company!

  IF YOU’RE PLACING AN ORDER FOR RAW SHIPPING (UPS) DELIVERY SERVICE GUARANTEES ARE SUSPENDED

Due to the surge in shipping and logistics difficulties during the ongoing pandemic, all shipping carriers including UPS are currently experiencing periodic delivery delays. The shipping carriers have SUSPENDED THEIR SERVICE GUARANTEES (also known as "Money Back Guarantee").

Please be advised if your UPS or USPS shipment is delayed, Raw Dog Food and Company does not have guarantees from UPS or USPS therefore WILL NOT BE ABLE TO REFUND OR REPLACE UPS OR USPS SHIPPED ORDERS. We apologize for this inconvenience. 

Please Note: RDFCO is adding extra dry ice during these delays, plus with the cooler temperatures throughout the country, we're finding Raw Dog Food shipments are arriving frozen even with a day or two delay.

By selecting to process and complete a Raw Shipping Order, you acknowledge this and agree to the terms.

Please check your order for the accuracy at the time of pick or delivery.
Please notify us within 24 hours from the time of pick up or delivery to resolve order issues. No refunds or credits will be considered after 24 hours from pickup or delivery.

What if my dog doesn’t like the food?
This is rare, but if yours does not, let us know!

Due to the perishable nature, all raw dog food and treat products are generally non-returnable but in the rare case your dog doesn't like the food we're happy to work out a solution. 
Please let us know within 10 days of pickup or delivery of your order.

Returns items are subject to a 10% restocking fee.

Cancellations are subject to a 10% restocking fee.

Refunds if a return is approved a refund will be issued via a Raw Dog Food and Company Gift Card.
Shipping charges, gift cards, downloadable and opened items are non-refundable. 
No refunds after 10 days of pickup or delivery of your order.

Food must be kept frozen and in the same condition it was originally received. We are unable to issue credit on food that has been discarded, fed returned in an unfrozen state or if signs of thawing and refreezing.

If you need help or have any questions please contact us via email - orders@rawdogfoodandco.com

Errors, Inaccuracies And Omissions
We work hard to keep all information accurate but occasionally there may be information on our site or in the service or products that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information.

Please review all product descriptions for recommendations and warnings. You agree to hold harmless - Mayfair Advisors, LLC AKA Raw Dog Food and Company and accept all risk by executing this purchase.

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