RDFCO Order Terms of Service

Thank you for shopping at Raw Dog Food and Company

  IF YOU’RE PLACING AN ORDER FOR RAW SHIPPING (UPS) DELIVERY SERVICE GUARANTEES ARE SUSPENDED**

Due to the surge in shipping and logistics difficulties during the ongoing pandemic, all shipping carriers including UPS are currently experiencing periodic delivery delays. The shipping carriers have SUSPENDED THEIR SERVICE GUARANTEES (also known as "Money Back Guarantee").

Please be advised if your UPS or USPS shipment is delayed, Raw Dog Food and Company does not have guarantees from UPS or USPS therefore WILL NOT BE ABLE TO REFUND OR REPLACE UPS OR USPS SHIPPED ORDERS. We apologize for this inconvenience. 

Please Note: RDFCO is adding extra dry ice during these delays, plus with the cooler temperatures throughout the country, we're finding Raw Dog Food shipments are arriving frozen even with a day or two delay.

By selecting to process and complete a Raw Shipping Order, you acknowledge this and agree to the terms.

 

Returns/Refunds

Due to the perishable nature, all raw dog food and treat products are sold “as is”. You assume responsibility for your purchase.

Returns/Credits are considered on a case-by-case basis and must be requested within 10 days of pickup or delivery of your order.
If a return is approved a credit will be issued via a Raw Dog Food and Company Gift Card.

Customers assume responsibility for the accuracy of their order at the time of pick or delivery. Customers have 24 hours from the time of pick up or delivery to contact us to resolve issues with their order.

We are unable to issue credit on food that has been discarded or fed.

Approved returns are required to have a return form accompanied with the returned food.

Food must be kept frozen and in the same condition it was originally received by the customer in order to be eligible for a credit/e-gift card.

Returned items are subject to a 10% restocking fee. A gift certificate will be issued for the balance of the returned item.

Contact us at contact us - orders@rawdogfoodandco.com

Non-returnable items:

  • Sale Items
  • Gift cards
  • Downloadable software products
  • Some health and dog care items

To complete your return, we require a return form fully filled out. 

There are certain situations where only partial refunds/gift certificates are granted (if applicable):

  • Book with obvious signs of use.
  • CD, DVD, VHS tape, software, or cassette tape that has been opened.
  • Any item not in its original condition, is damaged or for reasons not due to our error

Any item that is returned more than 10 days after delivery or pickup is not eligible for a refund.

All refunds will be applied to a Raw Dog Food and Company Gift Certificate

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a Raw Dog Food and Company gift card will be sent to the email associated with the order.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@rawdogfoodandco.com for exchange instructions.

Shipping

To return your eligible product, you should contact us at orders@rawdogfoodandco.com for return instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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