HOW TO GET YOUR FOOD

Delivery and Shipping

Three ways to get your dog's food, depending on where you live. Pick the one that fits your situation.

Your Options at a Glance

Side-by-side comparison to help you pick.

WAREHOUSE PICKUPHOME DELIVERYUPS SHIPPING
Available to

Anyone, any amount

Within 85 miles of Commerce City, CO

Lower 48 + Alaska

Cost

Free warehouse pickup

Starting at $14.99, costs may vary based on delivery distance

86-130 miles is manually scheduled and billed

Calculated at checkout

Minimum order

None

None

20 lb

When

Mon–Fri 10:00–5:30 / Sat–Sun 10:00–4:30

Daily, 7 days a week

1-3 Business Days UPS

Cutoff

Order 1 hour before pickup

Noon day prior to delivery

To make sure your dog's food arrives cold and on time, here are our weekly order cutoffs by shipping speed:

  • 1-Day Ground & Overnight: Order by Thursday
  • 2-Day Ground: Order by Wednesday
  • 3-Day Ground: Order by Tuesday

Pick Your Method

  • Warehouse Pickup

    The easiest option if you're in the Denver area.

    • Commerce City, CO
    • Open 7 days a week
    • No minimum order
    See Pickup Details

  • Home Delivery

    Choose this option if you live within 130 miles of Commerce City.

    • Daily delivery
    • Starting at $14.99, costs may vary based on delivery distance
    • $21.99 between 85–130 mi
    See Delivery Details

  • UPS Shipping

    Nationwide, shipped frozen with dry ice.

    • Lower 48 and Alaska
    • 20 lb minimum order
    • Custom-made insulated coolers
    • Rates calculated at checkout
    See Shipping Details

How to Pick the Right One

If you're not sure which method fits, this should help.

  • If you live in the Denver metro

    Warehouse pickup is a low cost option and gives you the fastest access to your pup's favorite food and treats.

  • If you live within 130 miles of Commerce City

    Home delivery costs $14.99 but saves you the trip and time. Arrives in an insulated box with daily delivery windows. Order one day and get delivery the next!

  • If you live anywhere else in the lower 48 or Alaska

    UPS shipping is your route. Packaged frozen in insulated coolers with dry ice. Order in 40 lb increments for best shipping rates; minimum order is 20 lb.

What's True for All Three

A few things apply no matter how you get your food.

  • It ships frozen

    Rolls are kept frozen from our warehouse until you get them. If your shipping takes more than one day, we add dry ice to keep everything cold in transit.

  • Thawed food is safe

    If your order arrives thawed but cold, it's still safe to feed or refreeze. Dry ice evaporates quickly in transit; as long as your food is cold, it was cold the whole way.

  • Supplement and or treat orders (no frozen food) over $99 ship free

    Supplements and treats ship without dry ice. Orders over $99 ship free via standard UPS.

Common Questions

What if my package is delayed?

Contact UPS directly (1-800-377-4877), let them know the package is perishable and needs immediate delivery. Also text us at 720-619-1190 with your name and order number and we'll work on it from our end.

Can I change my delivery method mid-order?

Before your order ships, yes. Contact us and we can update the method. Once it’s shipped, we can’t redirect it.

Do you hold orders during holidays?

UPS doesn’t pick up or move packages on major holidays. We never ship if delivery would fall over a weekend or holiday. Order early the week before to avoid delays.

See all FAQs

Not Sure Which Option Is Right?

Customer service can help you figure out the best way to get food for your situation.

Contact Customer Service Shop Raw Food
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